Though he was certain about his own personal decision to keep going to work, he showed up Saturday morning unsure what others on his new team would choose to do. “So, yeah, it’s been one heck of a week.” And it’s next to a Costco,” Cameron said. “It’s a high-volume, 24-hour, drive-thru store. He took over managing a new store in Manassas, Va., a little over a week ago. I know what we represent to people in our area, especially right now, and I didn’t want to see that falter.” “I’m thankful to have a store still functioning and still serving our community, a majority of which are now hospital workers and first responders. “I think it goes back to being an embodiment of the company we say we want to work for and can be proud of,” Cameron said. “I was truly inspired at how my team held together.”Ĭameron Melcher, a partner since 2008 and two-year store manager, said it was never a question for him what he wanted to do. “Inspiration was the last thing I anticipated feeling walking into my store at 5:30 a.m. A few chose to stay home, some chose to work, but all the conversations felt good and honest, he said. Throughout the day, the store manager had a chance to speak with each member of his team. In Kentwood, Mich., Curtis Monaghan waited nervously in his car Saturday morning to see if the partners scheduled to open the store with him would show up, and was delighted when both of their cars pulled into the parking lot. In other ways, it was business as unusual as the world works to navigate this global health crisis. In many ways, it was business as usual – Starbucks partners hustling to make beverages and food and chatting with customers. and Canada for the next 30 days, even if their store is closed or they are worried about or uncomfortable going to work.Īnd then, on Saturday morning, Starbucks drive-thru stores opened for business. On Friday, the company committed to paying its retail workers in the U.S. and Canada (with the exception of some cafés in or around hospitals and health care centers). “I am proud of how Starbucks partners around the world are rising to the occasion and demonstrating our resilience and our commitment to the communities we serve.”Īmid the ever-shifting global COVID-19 crisis, Starbucks has moved to an adapted drive-thru and delivery only service model for at least two weeks, closing its cafés in the U.S.
“If you are looking for signs of hope, look no further than Starbucks partners,” said Kevin Johnson, Starbucks chief executive officer. They showed up in the face of a collective global uncertainty they have not experienced in their lifetimes. They showed up to fill in at short-staffed neighboring stores. They showed up before dawn to help open their drive-thrus. Something happened the morning after Starbucks announced it would pay partners for the next 30 days whether they go to work or not as it closed its cafés and moved to drive-thru and delivery only.
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